Shipping
US Domestic Shipping
United States
Flat Rate Shipping ($6) – orders less than $60
Free Shipping – all orders over $60
International Shipping
Canada
USPS Flat Rate $25
UPS Calculated Rates available
All customs and taxes are the responsibility of the buyer.
Rest of the World
USPS Calculated Rates available
UPS Calculated Rates available
All customs and taxes are the responsibility of the buyer.
Due to the overwhelm in postal services worldwide, we cannot replace lost items or issue refunds for international orders. All carrier related delays or issues must be taken up directly with the carrier.
You can contact USPS with your tracking number here: https://www.usps.com/help/international-claims.htm
You can contact UPS with your tracking number here: https://www.ups.com/us/en/help-center/claims-support.page
HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED? (United States)
You will receive an email notification to let you know your package is on its way. The email will include a link to courier tracking information. The tracking number is really a Delivery Confirmation number that allows you to check the delivery status online.
Once your order has been shipped it should take 2-5 business days for first class mail delivery and 2-3 business days for priority mail delivery.
Returns
If there is an issue with your product please refer to our guarantee policy and contact us at support@huntersrosecandlecompany.com
Our refund and returns policy lasts 14 days upon receipt. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Unused and unopened items may be returned at the buyer’s expense for a refund within seven days of receiving the item. To be eligible for a return, your item must be unused in the same condition that you received it, and be in the original packaging.
Several types of goods are exempt from being returned.
Used products
Perishable products